302: ROA in Times of Conflict
Harness Conflict to Achieve Success

Conflict is often unavoidable and is usually viewed as a negative. But when used correctly, conflict can be an excellent opportunity to solve problems that have previously hindered success.

Objective: Learn to discover the positive solutions that lie hidden in times of conflict – individually and with others

Benefits:

• Learn about the nature of conflict and its root causes
• Resolve even the toughest disagreements within your team or with customers
• Discover how conflict can be a good thing and how you can help people positively resolve conflict
• Uncover your own and group conflict patterns
• Manage conflict so it doesn’t manage you
• Develop skills to seek resolution and seek win-win solutions
• Identify new solutions to recurring conflicts