302: ROA in Times of Conflict
Harness Conflict to Achieve Success

Conflict is often unavoidable and is usually viewed as a negative. But when used correctly, conflict can be an excellent opportunity to solve problems that have previously hindered success.

Objective: Learn to discover the positive solutions that lie hidden in times of conflict – individually and with others


  • Learn about the nature of conflict and its root causes
  • Resolve even the toughest disagreements within your team or with customers
  • Discover how conflict can be a good thing and how you can help people positively resolve conflict
  • Uncover your own and group conflict patterns
  • Manage conflict so it doesn’t manage you
  • Develop skills to seek resolution and seek win-win solutions
  • Identify new solutions to recurring conflicts